Support
Email us: support@playcrumbly.com
It helps to include your device (for example, "iPad 10th generation") and what happened. Please don't include a child's personal information.
Frequently asked questions
Which devices does Crumbly work on?
iPhone and iPad with iOS or iPadOS 17 or later. Crumbly is made for iPad first and plays in landscape (sideways).
How do I choose what my child learns?
Tap the small gear in the top corner and answer the grown-ups question. Under Learning, turn on ABC, 123, or both (they take turns). Turn both off for pretend play only.
Each layer's level is set to Auto, which moves up as your child masters it. You can also pick a level yourself. Your child's progress is shown under Progress.
Can more than one child use it?
Yes. Add up to three children in the grown-ups area. Each child has their own learning progress and sticker book.
What's free, and what does the one-time purchase add?
Free: the counter, mixing and serving, the first letters (A–F), and counting to 5. The one-time Full Bakery purchase adds the oven and decorating, every ABC and 123 level, and the sticker book. There are no subscriptions and no ads.
How do I restore my purchase on a new device?
Open the grown-ups area, scroll to Full Bakery, and tap Restore purchases. Use the same Apple Account you bought it with.
Does it need the internet?
No. Crumbly plays offline. Only buying or restoring the Full Bakery connects to the App Store.
How do I change the sound?
In the grown-ups area under Sound you can set music and sound-effect volumes and turn the voice on or off. Crumbly also follows your device's silent switch.
What about privacy?
Crumbly collects no personal information: no accounts, ads, analytics, tracking or crash reporting. What the app remembers stays on your device. Read the full privacy policy.
How do I reach you?
Email support@playcrumbly.com. We usually reply within a few days.