Support
Email us: support@playcrumbly.com
It helps to include your device (for example, "iPad 10th generation"), the app version (in the grown-ups area under About) and what happened. Please don't include a child's personal information.
Frequently asked questions
Which devices does Crumbly work on?
iPhone and iPad with iOS or iPadOS 17 or later. Crumbly is made for iPad first and plays in landscape (sideways).
How do I choose what my child learns?
Tap the small gear in the top corner and answer the grown-ups question. Under Learning, turn on ABC, 123, Shapes, Animals or Colors. With more than one on, they take turns. Turn them all off for pretend play only.
Each layer's level is set to Auto, which moves up as your child masters it. You can also pick a level yourself. Your child's progress is shown under Progress.
Can more than one child use it?
Yes. Add up to three children in the grown-ups area. Each child has their own learning progress and sticker book.
What's free, and what does the one-time purchase add?
Free: the whole bakery (counter, mixing, oven, decorating and serving), three customers, the sticker book, and a first taste of every layer: letters A–F, counting to 5, circle, square and triangle, four animals, and red, yellow and blue.
The one-time Full Bakery purchase adds all 12 customers, every treat, topping, icing and sticker, every level of ABC, 123, Shapes, Animals and Colors, letter tracing, birthday parties, and "I learned it!" stickers. It also includes every new world we add to Crumbly later, at no extra cost. It's US$1.99; the App Store shows the price in your local currency. There are no subscriptions and no ads.
How does the free trial work?
In the grown-ups area, under Full Bakery, tap Try everything free for 7 days. The trial unlocks everything for 7 days and costs nothing. It never turns into a charge: when it ends, play goes back to the free bakery and all progress is kept. Each Apple Account can take the trial once.
Can my family share the purchase?
Yes. The Full Bakery works with Apple's Family Sharing, so everyone in your family group gets it with one purchase. On another device, use Restore purchases if it doesn't unlock by itself.
How do I restore my purchase on a new device?
Open the grown-ups area, scroll to Full Bakery, and tap Restore purchases. Use the same Apple Account you bought it with.
Does it need the internet?
No. Crumbly plays offline. Only the App Store parts (buying or restoring the Full Bakery, and the free trial) connect, and only to Apple.
How do I change the sound?
In the grown-ups area under Sound you can set music and sound-effect volumes and turn the voice on or off. Crumbly also follows your device's silent switch.
Is Crumbly available in my country?
Crumbly is offered on the App Store worldwide, wherever Apple makes it available. It's in English for now, and it works the same everywhere: no ads, no tracking, and no data collection in any country.
What about privacy?
Crumbly collects no personal information: no accounts, ads, analytics, tracking or crash reporting. What the app remembers stays on your device. Read the full privacy policy.
How do I reach you?
Email support@playcrumbly.com. We usually reply within a few days.